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  • I tried the "deposit with BTC" option
  • BTC transfer was recognized in "Awaiting Deposit"
  • Then "Awaiting Exchange" timed out, I got a "try again" dialog, and was shown no way to get my BTC back or to try only the exchange part again without a new BTC deposit.

How do I get either my BTC back or the ETH I paid for? Who should I talk to, ShapeShift or Ethereum?

  • Although the interface threw up, 20min later the ETH was credited to my account without any further intervention, so I guess this is answered for now. Might be useful to keep the question around so others with the same problem can find some reassurance. – Helder S Ribeiro Mar 1 '16 at 16:23
  • Unless they got the same error and are wondering whether they lost their BTC forever. – Helder S Ribeiro Mar 1 '16 at 18:07
  • 3
    I would suggest answering your own question, then marking it as answered. I don't think it needs to be closed, and is definitely on-topic – Tjaden Hess Mar 1 '16 at 23:12
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    It's because the Bitcoin network is full. – Afr Mar 2 '16 at 13:11
  • Also make sure to always include a return address with ShapeShift. – axic Mar 18 '16 at 11:29
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Although the interface threw up, 20min later the ETH was credited to my account without any further intervention, so I guess this is answered for now. Might be useful to keep the question around so others with the same problem can find some reassurance.

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Contact the shapeshift support and request a refund if your funds are not credited within 30 minutes.

For reporting it's most likely sufficient to provide a valid bitcoin transaction id of the deposit.

I've been through this process and they respond and refund very fast.

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