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Antonio Carito
Antonio Carito
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Hi maybe you can help me. If this is not the correct avenue for customer service please direct me to the correct place.

I made a conversion within Coinbase Wallet and there is an error. Their customer service has explained to me that the error is actually with the exchange rate from Ox Protocol.

Transaction Hash:

0x164a35251c3ba060bf3afcaedd673c38381b203d300c9901d74185b0406f3dee

0x164a35251c3ba060bf3afcaedd673c38381b203d300c9901d74185b0406f3dee

On 5/2/2022, iI attempted to convert PYR (in my own Coinbase wallet) to USDC coin (in my Coinbase wallet). The amount was 243.50 PYR (roughly $2250 at the time). The transaction was completed. However, iI only received $2 of the $2250.

The system miscalculated the conversion severely wrong, using the wrong price for PYR.

The correct conversion should have been roughly  :

243 PYR x $9.25 each =$2247 (i understand that it won’t be exactly these numbers depending on the variables.)

The incorrect conversion that did happen on Coinbase:

243PYR x $0.00001 each token = $2.43

This weird transaction has cost me over $2000 and I believe it to be an error completely out of my control. I hope this issue can be resolved.

Hi maybe you can help me. If this is not the correct avenue for customer service please direct me to the correct place.

I made a conversion within Coinbase Wallet and there is an error. Their customer service has explained to me that the error is actually with the exchange rate from Ox Protocol.

Transaction Hash:

0x164a35251c3ba060bf3afcaedd673c38381b203d300c9901d74185b0406f3dee

On 5/2/2022, i attempted to convert PYR (in my own Coinbase wallet) to USDC coin (in my Coinbase wallet). The amount was 243.50 PYR (roughly $2250 at the time). The transaction was completed. However, i only received $2 of the $2250.

The system miscalculated the conversion severely wrong, using the wrong price for PYR.

The correct conversion should have been roughly  :

243 PYR x $9.25 each =$2247 (i understand that it won’t be exactly these numbers depending on the variables.)

The incorrect conversion that did happen on Coinbase:

243PYR x $0.00001 each token = $2.43

This weird transaction has cost me over $2000 and I believe it to be an error completely out of my control. I hope this issue can be resolved.

maybe you can help me. If this is not the correct avenue for customer service please direct me to the correct place.

I made a conversion within Coinbase Wallet and there is an error. Their customer service has explained to me that the error is actually with the exchange rate from Ox Protocol.

Transaction Hash:

0x164a35251c3ba060bf3afcaedd673c38381b203d300c9901d74185b0406f3dee

On 5/2/2022, I attempted to convert PYR (in my own Coinbase wallet) to USDC coin (in my Coinbase wallet). The amount was 243.50 PYR (roughly $2250 at the time). The transaction was completed. However, I only received $2 of the $2250.

The system miscalculated the conversion severely wrong, using the wrong price for PYR.

The correct conversion should have been roughly:

243 PYR x $9.25 each =$2247 (i understand that it won’t be exactly these numbers depending on the variables.)

The incorrect conversion that did happen on Coinbase:

243PYR x $0.00001 each token = $2.43

This weird transaction has cost me over $2000 and I believe it to be an error completely out of my control. I hope this issue can be resolved.

Source Link
Anthony Santigate
Anthony Santigate
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Why is the price of my token wrong on Ox Protocol than everywhere else?

Hi maybe you can help me. If this is not the correct avenue for customer service please direct me to the correct place.

I made a conversion within Coinbase Wallet and there is an error. Their customer service has explained to me that the error is actually with the exchange rate from Ox Protocol.

Transaction Hash:

0x164a35251c3ba060bf3afcaedd673c38381b203d300c9901d74185b0406f3dee

On 5/2/2022, i attempted to convert PYR (in my own Coinbase wallet) to USDC coin (in my Coinbase wallet). The amount was 243.50 PYR (roughly $2250 at the time). The transaction was completed. However, i only received $2 of the $2250.

The system miscalculated the conversion severely wrong, using the wrong price for PYR.

The correct conversion should have been roughly :

243 PYR x $9.25 each =$2247 (i understand that it won’t be exactly these numbers depending on the variables.)

The incorrect conversion that did happen on Coinbase:

243PYR x $0.00001 each token = $2.43

This weird transaction has cost me over $2000 and I believe it to be an error completely out of my control. I hope this issue can be resolved.