maybe you can help me. If this is not the correct avenue for customer service please direct me to the correct place.
I made a conversion within Coinbase Wallet and there is an error. Their customer service has explained to me that the error is actually with the exchange rate from Ox Protocol.
On 5/2/2022, I attempted to convert PYR (in my own Coinbase wallet) to USDC coin (in my Coinbase wallet). The amount was 243.50 PYR (roughly $2250 at the time). The transaction was completed. However, I only received $2 of the $2250.
The system miscalculated the conversion severely wrong, using the wrong price for PYR.
The correct conversion should have been roughly:
243 PYR x $9.25 each =$2247 (i understand that it won’t be exactly these numbers depending on the variables.)
The incorrect conversion that did happen on Coinbase:
243PYR x $0.00001 each token = $2.43
This weird transaction has cost me over $2000 and I believe it to be an error completely out of my control. I hope this issue can be resolved.