I made a transaction to my Ledger Nano S ETH wallet from Wirex that has not been credited. Instead of a Normal Transaction it's showing as an Internal Transaction (0.333 ETH) which means that I have no ac:
Wirex have told me 'contact the receiving party so they process the payment' but I do not understand what does that mean? Who is the receiving party and how is the payment processed?
Can someone assist?