0

I sent a transaction from an exchange to an ICO and my transaction failed. Is there any way to retrieve my Eth from the ICO smart contract address? I guess somehow my transaction failed. please help if you can.

closed as off-topic by flygoing, Richard Horrocks, Jitendra Kumar. Balla, Achala Dissanayake, Roman Frolov Feb 20 '18 at 19:11

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Customer support for a 3rd-party application/service is off-topic for Stack Exchange. Please contact them directly. https://meta.stackoverflow.com/questions/255745/why-were-not-customer-support-for-your-favorite-company" – flygoing, Richard Horrocks, Jitendra Kumar. Balla, Achala Dissanayake, Roman Frolov
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Can you edit your question and provide the transaction hash? We can't really tell you anything without providing one of those. E.g., 0x5876122bc859e97527741d20e084918d06285f22f13c0b844b7b60b9e7fd7914 is a TxHash. – hakusaro Feb 18 '18 at 16:33
  • If I give you my transaction hash wont you be able to access my account and take my funds?? – Douglas Lombard Feb 18 '18 at 16:46
  • No, a TxHash is a unique representation of the contract on the ethereum network. It allows people to audit and view what happened with the transaction. – hakusaro Feb 18 '18 at 16:52
  • 0xe06e113b7fdfeac9fee68aed3341d95e7f2ab947f2e0d5bab5826020ae699aaa – Douglas Lombard Feb 18 '18 at 17:00
1

According to the Etherscan results of the transaction hash you posted, the transaction did indeed fail.

failed tx

This means that all of the ether that you sent from the address 0x2d5bda26c47acdc5ca1388a9a6fd749b3a7ee984 are back at that address.

You initially said that this was from an exchange, but I doubt it. You probably control this address somehow or somewhere. Most exchanges use a hot wallet that has a huge number of transactions per day and a large amount of Ether stored. This wallet has only a couple transactions, a fund for approximately 0.64 ether, and then a subsequently failed transaction.

Assuming that you have the wallet for this address, the only money you lost was the transaction fee. The rest of the money is still on the wallet.

If it was indeed an exchange held address (just an oddly small one), then contacting the exchange should get your funds returned to you. This is because they can see the history on your account with withdrawal requests, and the address they used to fund the transaction. You should be able to get it back, as long as either you hold the wallet or the exchange is ethical and has logs.

  • Thank you ! I have already contacted exchange support. I appreciate your help. I feel a little bit better . I will take your advice and learn how to create a wallet that i can run on my computer. Thanks again!! You are awesome!!!! – Douglas Lombard Feb 18 '18 at 17:05
  • It's a peculiar address. You need to definitely contact the exchange, because it looks like a normal wallet address to me (e.g., one you might control). Either way, that's your support situation -- a failed transaction just means the sending address gets refunded. – hakusaro Feb 18 '18 at 17:11
  • Thanks again i feel soo much better knowing this!! – Douglas Lombard Feb 18 '18 at 17:16
  • Good luck! Ask another question if you need more help, and don't forget to mark the answers on StackExchange as "accepted" if you they answer your question. – hakusaro Feb 18 '18 at 17:17

Not the answer you're looking for? Browse other questions tagged or ask your own question.