I sent ETH from coinbase and received confirmation that they were sent, but It looks like I sent it to ETC from on Bitsane how do I get my coins back?

I am very new to this process and very frustrated. Can any help me get my funds back?

Will bitsane see that its the wrong account and refund coins to Coinbase?

  • 1
    Hi there. You will need to open a support case with Bitsane to see if they can help - that's your only chance, I'm afraid. – Richard Horrocks Jan 3 '18 at 19:52

You will need to contact their support team:


Technically speaking, it's possible to get your ETH back as an ETC address is a valid ETH address. It is up to Bitsane to support that though as they hold the private keys to that address.

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