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I sent ETH from coinbase and received confirmation that they were sent, but It looks like I sent it to ETC from on Bitsane how do I get my coins back?

I am very new to this process and very frustrated. Can any help me get my funds back?

Will bitsane see that its the wrong account and refund coins to Coinbase?

closed as off-topic by Richard Horrocks, Ismael, Roman Frolov, flygoing, Distic Jan 4 '18 at 9:30

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  • "Customer support for a 3rd-party application/service is off-topic for Stack Exchange. Please contact them directly. https://meta.stackoverflow.com/questions/255745/why-were-not-customer-support-for-your-favorite-company" – Richard Horrocks, Ismael, Roman Frolov, flygoing, Distic
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    Hi there. You will need to open a support case with Bitsane to see if they can help - that's your only chance, I'm afraid. – Richard Horrocks Jan 3 '18 at 19:52
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You will need to contact their support team:

https://bitsane.com/contact

Technically speaking, it's possible to get your ETH back as an ETC address is a valid ETH address. It is up to Bitsane to support that though as they hold the private keys to that address.

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