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I used blockchain.info to received ETH when their Ethereum wallet was in beta. The transaction was on August 22 and 30, 2017. I was able to see the ETH in my account on their website back then, and the transaction for it also. I checked again a couple of times and it was still ok. But on October 27, when I checked again the ETH was gone. My account show 0 ETH, and no transactions also.

After some researching I noticed that the Ethereum address shown on their website is different from the address when I received the coin. I think they might have made some update that reset my private key and address.

I have sent lots a requests to support but they just keep telling me how to export my private key without answering if my key or address was changed or not. I tried to ask my question again but they haven't replied back for many days. They just stopped answering like this for almost a week once, I had to create a new requests to ask them to answer.

These transactions are lost in my wallet:

augustus 30: https://etherscan.io/tx/0xe230bed43032d667627ec999029b6b46030c643687bc5181ef318708f68158a4

augustus 22: https://etherscan.io/tx/0x7893bc6588d67a5c356997cc4430de736aaf597548004dd367038beae2aedc7b

I have seen an other users (like Duy Thai) having the same problem with blockchain.info. but his post was "put on hold" off topic...

Please contact me if you are facing these same problems with blockchain.info

Many thanks,

closed as off-topic by Ismael, eth Dec 8 '17 at 7:13

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Customer support for a 3rd-party application/service is off-topic for Stack Exchange. Please contact them directly. https://meta.stackoverflow.com/questions/255745/why-were-not-customer-support-for-your-favorite-company" – Ismael, eth
If this question can be reworded to fit the rules in the help center, please edit the question.

  • I am having the same issue. I tried to reach blockhain but no response yet. Please let me know if there is any solution to get ETHER back in wallet. Thanks Usbukhari – Usbukhari Nov 22 '17 at 18:19
  • This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. You can also add a bounty to draw more attention to this question once you have enough reputation. - From Review – Jesse Busman Nov 23 '17 at 8:01
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What do you mean by "These transactions are lost in my wallet"? or "My account show 0 ETH, and no transactions also."

This address shows a balance of 0.69547237 ETH corresponding to the 2 transactions you list - of course because there are no transactions going out. All of this is visible here: https://etherscan.io/address/0xeedbcbe0ef5455bee4ba417503ef17de8a62bdde

If you cannot see the correct balance on blockchain.info it may indeed be an issue with their wallet. Then just export your private key and use another wallet like https://www.myetherwallet.com/

CAUTION: be very careful when handling private keys and web wallet, always double check what you are doing

  • I do not see these transactions within the blockchain.info wallet. I have tried the export and import option to another wallet, no results. The Ethereum address shown on their website is different from the address when I received the coin. I think they might have made some update that reset my private key and address. – Ducth_blockchain_user Nov 23 '17 at 21:25
  • Your comment suggests that you have not imported the address 0xeedbcbe0ef5455bee4ba417503ef17de8a62bdde to the blockchain.info wallet, then obviously it will not display the transactions for this address. Import the address using the private key and everything will be fine. If you dont have the private key I am afraid there is nothing anyone can do. – Oliver Nov 24 '17 at 10:03
  • The address (publick key) 0xeedbcbe0ef5455bee4ba417503ef17de8a62bdde has been generated by the blockchain.info wallet. – Ducth_blockchain_user Nov 24 '17 at 12:02
  • The (publickey) ETH address: 0xeedbcbe0ef5455bee4ba417503ef17de8a62bdde was generated (in aug) by the blockchain.info wallet. There is no option to import a public address back into in this wallet (makes sense i think). I did a complete recevery (12 word) in my wallet. Did not solve this problem. I think this public key does not pair with my private key (or they mixed up the private key in the wallet). During the transactions (aug) the wallet was in beta version (no option to export private key, only 12 word recovery). I do have the 12 word recovery key. – Ducth_blockchain_user Nov 24 '17 at 12:17
  • Let's make this short: 1) Is 0xeedbcbe0ef5455bee4ba417503ef17de8a62bdde listed as one of your address in Blockchain.info? If yes you should see all transactions and correct balance 2) If no, and you have the private key, just import the address to add the address 3) If it is not in Blockchain.info and you dont have the private, nothing anyone can do – Oliver Nov 24 '17 at 13:10

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