about 2 days ago, using myetherwallet.com (via MEW) I swapped some ETH for BTC, with no funds arriving at my BTC wallet, and funds are still missing from my ETH account.

I instigated the swap, some red text on the right of screen popped up for an instance saying "not enough funds" , then a green tab across the bottom of screen stating the transaction was successful, which after about 10 - 20 seconds then turned red and stated that the transaction was cancelled. I copied the Transaction details and I have raised a support ticket with myetherwallet.com and bity.com, however have only received a automated email response.

Has any one else had a similar experience or can someone shed some light on resolving this matter???

  • Don't use myetherwallet.com. Use Mist. Come on, man! – Jossie Calderon Jun 21 '17 at 3:05
  • 3
    Hi there. Can you explain your recommendation for using Mist over MEW? MEW is a very well respected piece of software in the community, and has certain advantages over using Mist, depending on a person's use-case. – Richard Horrocks Jun 23 '17 at 12:04
  • I also had the same issue. hope that the support would reply to my email to them. But 4 days is quite long especially now that I needed my funds for emergency purposes. – tina Nov 17 '17 at 6:02

UPDATE: The next day, after posting this msg, bity.com investigated the transaction. To their credit, they were professional and facilitated the transaction and I received the swapped BTC (it took in total 4 days with intervention to receive the swapped funds)

protected by Community Dec 13 '17 at 7:22

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