-1

about 2 days ago, using myetherwallet.com (via MEW) I swapped some ETH for BTC, with no funds arriving at my BTC wallet, and funds are still missing from my ETH account.

I instigated the swap, some red text on the right of screen popped up for an instance saying "not enough funds" , then a green tab across the bottom of screen stating the transaction was successful, which after about 10 - 20 seconds then turned red and stated that the transaction was cancelled. I copied the Transaction details and I have raised a support ticket with myetherwallet.com and bity.com, however have only received a automated email response.

Has any one else had a similar experience or can someone shed some light on resolving this matter???

  • Don't use myetherwallet.com. Use Mist. Come on, man! – Jossie Calderon Jun 21 '17 at 3:05
  • 3
    Hi there. Can you explain your recommendation for using Mist over MEW? MEW is a very well respected piece of software in the community, and has certain advantages over using Mist, depending on a person's use-case. – Richard Horrocks Jun 23 '17 at 12:04
  • I also had the same issue. hope that the support would reply to my email to them. But 4 days is quite long especially now that I needed my funds for emergency purposes. – tina Nov 17 '17 at 6:02
0

UPDATE: The next day, after posting this msg, bity.com investigated the transaction. To their credit, they were professional and facilitated the transaction and I received the swapped BTC (it took in total 4 days with intervention to receive the swapped funds)

protected by Community Dec 13 '17 at 7:22

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.