Recently there was a launch of a token called "BIGTIME" (ERC20) from Bigtime Studios (web3 game) listed on a DEX, which I bought tokens from and transferred to the games smart contract to be accessible in-game. However, they have one contract address for the USDC/BTC/ETH/MANA deposits on ERC20 and another address for BIGTIME tokens on ERC20. I was unaware of this and sent the BIGTIME tokens to the address for USDC/BTC/ETH/MANA deposits.
Since both wallets/smart contracts are on the ERC20 chain, should it not be possible to retrieve the tokens that were deposited to the wrong address? The game Bigtime launched the token and is also owner of the contracts, using Circle as payment solution provider.
I hope someone will help guide me, since the customer support is not being responsive. Will make sure to upvote a qualified answer. Thank you in advance.