For any reason is phone number in my EtherLi Multi-sig wallet settings wrong.

I don't receive the 2nd verification code by SMS due to the wrong digit in my phone number. Please let me know how to update my profile in Ether.Li Multi-sig wallet or how to transfer my ETH.

  • Do you have any recovery information, i.e. printed out sheet?
    – q9f
    Commented Mar 17, 2017 at 7:30
  • Yes, I have all information printed
    – Philippe
    Commented Mar 17, 2017 at 10:53
  • So if the SMS verification does not work, you should be able to recover using this sheet.
    – q9f
    Commented Mar 17, 2017 at 11:00
  • I have User Key, Backup key, Co-signer key, wallet address, backup private key and encrypted private key
    – Philippe
    Commented Mar 17, 2017 at 11:02
  • If no SMS what is the 2nd factor authentication code to confirm the request.
    – Philippe
    Commented Mar 17, 2017 at 11:09

3 Answers 3


You can use your recovery sheet which contains 2 of the 3 required private keys.

Place both private keys into a text file on your computer, open Geth or Parity and import it (or put it directly into the keystore of each client).

backup sheet

Start your favorite client and make sure both wallets are imported, sometimes you have to unlock and re-encrypt them.

And finally, add the public ether-li address to your multi-sig wallets. Now you can access it from your Mist or Parity wallet like a normal multi-sig wallet.

  • any chance you can expand on "Now you can access it from your Mist or Parity wallet like a normal multi-sig wallet."?
    – pinoyyid
    Commented Jun 13, 2017 at 22:33
  • Haven't used Mist in a while, just add it as multi-sig wallet and .. use it ... where are you stuck?
    – q9f
    Commented Jun 14, 2017 at 8:38

I've just done the recovery without SMS, using Parity. These aren't necessarily the best steps, just what I ended up doing through trial and error.

  1. Try to transfer using ether.li, from my ether.li wallet to account 0x1. Because I didn't receive any SMS, nothing was actually transferred, but the request was a tx on the blockchain.
  2. Install parity https://parity.io/parity.html . All of the following steps are within parity.
  3. Import a wallet using the Ether.li backup private key. Let's call this account 0x2
  4. Fund 0x2 with a small amount (I used 0.01) from another account.
  5. In, "Watch a wallet" and enter the address of your ether.li wallet. NB That's the one which is a contract holding your Ether, not the ether.li contract
  6. Having imported your ether.li wallet, click on it and you should see Pending Confirmations with a single entry, this being the attempted ether.li transaction from step 1.
  7. Click on "CONFIRM AS...", and choose the ether.li backup account 0x2 you created in step 3 and funded in step 4. You will need to wait until the funds from step 4 are received otherwise the confirmation will fail.

You can recover with this guide if you have the recovery sheet: https://masonborda.com/etherli-wallet-recoveries/

Alternatively, if only one digit is incorrect, you can email Etherli support.

  • Whilst this may theoretically answer the question, it would be preferable to include the essential parts of the answer here, and provide the link for reference.
    – q9f
    Commented Mar 24, 2017 at 14:52
  • Server no longer responding.
    – Ismael
    Commented Feb 6, 2021 at 2:53

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